Fresh Start Tax 1-866-700-1040 A Professional Tax Firm An IRS Specialty practice
As a former IRS Agent I visited many of the IRS Service Centers and different ACS Units. To say the least they are massive, full of people, full of computers and full of everyday people like you and me.
The Service Center I spent my time in, Atlanta Georgia, is some 7 1/2 acres. If the sign did not say “IRS”, you would not know what was going on in the center.
So, what is the Automated Collection System, also known as ACS?
The ACS Unit is the first contact/correspondence from the IRS to the taxpayers on any given tax situation.
This IRS system has been established by the IRS to collect outstanding tax liabilities. ACS is fully responsible for the issuance of the various notices and letters to taxpayers to remind them of the money that they owe to the IRS.
The system is famous for the issuance of bank and wage levies, filing of the federal tax liens as well as audit correspondence notices.
When you think of Automated you may think of General Motors with cars going through plants with little assembly required.
The automated collection system is people driven. Think of these centers more like call centers or telemarketers.
Some of the centers are in Buffalo, Jacksonville, Seattle, Philadelphia, Denver and Oakland. They take calls up to 8:00 pm EST.
The Automated Collection System and its representatives manage most of the unpaid tax issues, and they resolve non-filer cases as well.
For those cases that cannot be resolved over the telephone or by mail, (there is no email correspondence from the IRS) the ACS Unit will send the case out to local Revenue Officers in the different IRS field offices.
They are located in the area where you reside.
It is there that your case will be assigned. All of the cases I worked at the IRS with my 10 years at the Service were generated from the ACS Unit.
The ACS gets first crack at the taxpayers and then its the job of the Revenue Officer to close the case file. They are the last resort and they always get the job done. When ACS transfers a case to the field office, it will no longer have control over that case.
Personnel at the ACS. The IRS representatives at the ASC Unit are trained up to a point. They are not technical IRS Agents. They have a basic meat and potatoes approach.
All canned with a process to follow. Some are friendly and some are not. You can tell how the interview will go just by the way they say hello.
On occasion I have hung up and started with a new agent because of the attitude right off the bat. You have to keep in mind that they are people who have a lot of power for their level of education and training.
When speaking to them, always secure their name and ID number. Always be friendly.
Get professional help and you will never have a problem.
